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Fiber optic terminal box not turned off
A quick restart of the devices is a good way to remedy this. The ONT is commonly located next to your utility panel or your Gateway. Only use the reset button if directed by Fidium Support. Turn off the device using the. Before troubleshooting your ONT, we recommend checking for an outage in your area and restarting your router. If that does not resolve your internet issue, you can follow these instructions to check the power to, or restart, your ONT. But with the right guidance, you can resolve common problems quickly.
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The fiber optic cable on the router turned red
If the LOS light on your fiber router or ONT is blinking red, it usually means Loss Of Signal. This guide explains the likely causes, the checks you can do at home, and when the issue needs technician support. When it's green and steady, everything is fine. However, when it blinks red or stays solid red, it signifies a Loss of Signal, a problem preventing your router from communicating. A red light on your router can be a source of frustration and confusion.
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